Customization of software solutions to manage the inventory of machines (computers in their business), manage open tickets (requests for help) Equipe computer, create a knowledgebase (a database of information with questions and answers) useful for the help-desk and usable by users with messaging system that allows users to follow the ticket from them open.
The proposed systems are suitable for all businesses, with the following advantages:
- The management of the problems posed daily by users is more organized and systematic
- The work can be easily monitored, even with graphics and statistics
- Users can monitor how discusses the problems that places and follow the various stages of resolution
- Ability to create a database of knowledge to the help desk, which enriches the knowledge and the ability to act fast.